You will need to contact our office to arrange a viewing of a property that you are interested in. We will ask you a series of questions and your answers will affect whether you are suitable for the property or not.

Putting forward an offer

Once you have found a property that you would like to rent you will need to let us know so that we can advise the landlord. We will let the landlord know what you do for a living, how many people will be living at the property, whether you have any pets, etc.

Reserving the property

If the landlord accepts your offer you will need to reserve the property by paying the equivalent of one week’s rental (this sum will form part of your first month’s rental when you move in). Please note that this deposit is non-refundable should you decide not to proceed with the tenancy or fail referencing, the money will be forwarded to the landlord to cover the loss of rent and marketing. However, should the landlord decide not to proceed then this money will be returned to you.


On receipt of the one week’s rental, an invitation from our award-winning lettings platform Goodlord will be sent to all applicants. This must be completed within 48 hours of receipt. The sign up includes proof of identity, proof of income and proof of rent payments (if applicable).


Should your reference come back unacceptable, we will need to (subject to your landlord’s agreement to continue) ask you to provide a guarantor.


You will be sent an email invite from our inspection software company KPR you will be asked to sign up to their platform. Failure to sign up could affect your tenancy and move in date.


A professional inventory will be organised prior to you taking occupation in the property at a cost to your landlord and upon their instruction. You will be sent this documentation and will be asked to sign to say that you agree with it within 7 days of your tenancy commencement. At the termination of the tenancy an inventory clerk will visit the property to create a check out report.


Your first month’s rental will be payable prior to your agreed move in date. It is important that this payment is made in good time. After the initial months’ rental is paid through the Goodlord platform you will need to set up a standing order, which we must see proof of prior to you moving in.


We take up to 5 weeks rental for a deposit. This is held by Woodcock Holmes and secured via My Deposits insured scheme. You will receive a copy of the protection certificate shortly after your tenancy commences. This is posted on the Goodlord Platform.

Ending your tenancy

You will be required to give one full month’s written notice prior to or on the rental due date to terminate your tenancy. Once we have received this notice, we will need to start re-marketing the property on the Landlord’s behalf. At this point the agent reserves the right to erect a To Let board and to carry out viewings giving you sufficient notice. Please note that we will not enter the property without your prior authority.

Summary of Charges

Reservation charge: one week’s rental

(This is not a fee – it will be taken off the balance of funds due before your tenancy commences. This fee is due on the same day as the let is agreed and is collected by Goodlord on behalf of Woodcock Holmes).

A few days before moving, the tenancy agreement will be drawn up and at this point you will be required to pay the remainder of the monies. This includes:

Advanced Rent (One month’s rent)

Security Deposit (up to 5 weeks rent)

Please note that this document is solely to be used as a guide only – charges can and may vary for each property and are subject to change.

For more specific information relating to your charges please liaise with Woodcock Holmes.

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